Privacy Policy

Last updated: [26/04/2025]

This privacy policy explains how Rhythmic Cleaning Services PTY LTD (“we”, “us” or “our”) collects, uses, and safeguards your personal information when you visit our website or use our services. We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What Personal Information We Collect

We may collect a range of personal information, including:

• Identity & Contact Details: Name, address, email, phone number.
• Account Information: Username, password, profile details.
• Booking & Service Details: Appointment times, access instructions, feedback.
• Payment Information: Payment method details (card type & last four digits), transaction IDs.
• Communication Records: Emails, form submissions, call notes.
• Technical & Usage Data: IP address, browser type, pages visited, analytics data.

How We Collect Personal Information

Directly from You

When you book services, fill in forms, create an account, subscribe to marketing, or communicate with us.

Through Third-Party Services

• Online Booking: Your booking details via Calendly (or similar).
• Payment Processor: Stripe handles card data; we receive confirmation and limited details (e.g. last four digits).
• Email Marketing: Mailchimp stores your email & preferences.
• Analytics: Google Analytics collects usage data (see “Overseas Disclosure”).

Automatically via Our Website

Cookies and tracking scripts collect technical & usage data.

From Other Sources (Rarely)

Referrals (friend invites) or public databases for address verification. We will notify you if we do this.

Anonymity & Pseudonymity: You may interact anonymously where lawful, but we need certain details to provide services.

Why We Collect Personal Information

• To provide & schedule cleaning services.
• To communicate confirmations, reminders & updates.
• To process payments & issue invoices.
• To manage your account & service history.
• To send marketing communications (with consent).
• To improve our website & services via analytics.
• To comply with legal obligations & protect our rights.

Storage & Security

We store info electronically on secure servers and physically in locked cabinets. We implement:

Security Measures

• Access Controls: Role-based permissions for staff.
• Encryption: SSL/TLS in transit; password protection.
• Firewalls & Security Software: Antivirus & monitoring.
• Third-Party Security: Reputable providers (e.g. Stripe PCI-DSS).

Data-Breach Notification

In the unlikely event of a data breach that could cause serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner as soon as practicable in accordance with the Notifiable Data Breaches scheme.

h3>Retention

We keep personal information only as long as necessary for service, legal, or tax purposes, then securely delete or anonymise it.

Disclosure to Third Parties

• Service Providers: Booking tools, payment gateways, email & analytics platforms, IT support, professional advisors.
• Employees & Contractors: Access limited to what’s needed for their role.
• Business Transfers: In a merger/sale, data may transfer under confidentiality obligations.
• Legal Requirements: We may disclose if required by law or to protect rights, safety, or property.
• Your Consent: We will ask before sharing data for any other purpose.

Overseas Disclosure

Your information may be transferred to countries such as the United States when using services like Calendly, Mailchimp, Google Analytics, or Stripe. We will ensure appropriate safeguards or obtain your consent as required by APP 8.

Cookies, Tracking & Management

We use cookies for essential site functions, preferences, analytics (Google Analytics), and (if we run ads) ad performance.We use cookies to improve your experience. To review or change your cookie preferences at any time, click the Cookie Settings icon (the small cookie-shaped button) in the bottom-left corner of any page.

Direct Marketing Communications

We may send marketing emails or SMS if you subscribe or are an existing customer, in compliance with the Spam Act 2003. You can opt out via unsubscribe links or by contacting us directly.

Accessing & Correcting Your Information

You can request access or correction of your personal data at any time by contacting us. We will respond within 30 days (or notify you if we need more time). Fees apply only for unusually large requests.

Privacy policy Complaints & Dispute Resolution

If you have a complaint, contact our privacy policy Officer. We will investigate and respond within 30 days. If you’re unsatisfied, you may lodge a complaint with the OAIC:

Office of the Australian Information Commissioner
Website: oaic.gov.au
Phone: 1300 363 992
Mail: GPO Box 5218, Sydney NSW 2001

Changes to This privacy Policy

We may update this privacy policy; changes will be noted by the “Last updated” date and, if significant, communicated to you.

Contact Us

Rhythmic Cleaning Services PTY LTD – Privacy policy Officer
Email: info@rhythmiccleaningservices.com.au
Phone: 1300034013
ABN: 93 685 744 218